Ethics

Here at Citybase Apartments, we strive to be the best serviced apartment provider in the world. That not only means providing our guests with the best booking experience, but also rewarding our employees’ hard work, developing talent, growing strong relationships with our partners and making a difference in our industry. As part of the Habicus Group, we share our ethics and aims with our sister companies – SilverDoor and Central London Apartments.

Our Purpose

Citybase Apartments is your independent serviced apartment specialist, able to source and book over 190,000 serviced apartments worldwide for short or long stays. Because we are independent, our aim is to bring you the very best the market has to offer without bias, so when we say an apartment is just right for you, you know it truly is.

Our Vision

As part of the Habicus Group, our vision is to maintain our position as the world’s leading serviced apartment provider. And we aim to achieve this by sourcing and providing quality serviced apartments in key travel destinations around the world.

We are experts within our industry and we keep our position by continuously reviewing, visiting and assessing our apartment portfolio, so we can not only cater to our clients’ needs and interests, but also deliver the very best service in the market.

Our Ethics

Our employees

At Citybase Apartments we hire people we believe have the relevant and appropriate skills for our roles, regardless of gender, ethnicity or belief. As a result, we boast a dynamic and diverse workforce. We also believe that if our staff are motivated, appreciated and challenged, they will be happy and confident in their roles, while still developing personally and professionally.

The community

We work with several education providers and key UK universities to offer graduate and apprenticeship schemes. Citybase is also active within its local Chamber of Commerce and professional circles.

Transparency within our supply chain

We are proud to be an independent serviced apartment provider and we take our position of authority very seriously. Although our staff use our apartments in order to familiarise themselves with our portfolio and review the supplier’s services, they don’t receive any gifts in exchange for increased bookings. Our advice to our clients regarding our properties is always unbiased.

The safety and satisfaction of our guests is very important to us and we continuously work with industry associations to develop best practice guidelines for health and safety to be followed across the industry and especially by our apartment suppliers.

Accountability to our guests

Unlike many online accommodation providers, we don’t hide behind our website. Our phone number is proudly displayed everywhere on our website, so that you can get hold of us when you need to. We are here to help before, during and after your booking.